OUR MISSION IS SIMPLE :
Make IT Service Management an asset for your business not a problem.
About us
At Ethereal, we believe there is a better way to do Service Management. A more valuable, less invasive way where customers are earned rather than bought. We're obsessively passionate about it, and our mission is to help people achieve it.
We focus on IT Service Management (ITSM). It's one of the least understood and least transparent aspects of great IT, and we see that as an opportunity:
We're excited to simplify ITSM for everyone through our software, education, and community.
The most dangerous phrase in the language is ‘we’ve always done it this way. Grace Hopper (1906 – 1992)
Our core values
Small victories
Sweat every detail and celebrate wins
Big picture
See the forest and the trees
Transparency
Open communications and a clear mission
Understanding
Knowledge is power, empathy is key
Generosity
Make it personal
Community
A rising tide lifts all boats
